Refund policy

At Paws Logic, we stand behind the quality of our problem-solving pet gear. We want you and your pet to be completely satisfied with your purchase. If you need to make a return, please review our policy details below.

30-Day Return Window
We offer a 30-day return policy. You have exactly 30 days from the date you receive your item to request a return. If 30 days have passed since your item was delivered, unfortunately, we cannot offer you a refund or exchange.

Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it. It must be unused, unwashed, and in its original packaging with all tags attached.

Exceptions / Non-Returnable Items:

Broken or Damaged Items: We strictly do not accept returns or issue refunds for items that have been broken, chewed, altered, or damaged by you or your pet after delivery.

Gift cards.

Perishable pet goods (e.g., treats or food).

Personalized or custom-made items.

Return Shipping Costs
Customers are responsible for paying their own return shipping costs. Shipping costs from your original order are non-refundable. If you receive a refund, the cost of the original shipping (if applicable) will be deducted from your refund.

If you are shipping an item over $75, we highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds & Replacements
Once we receive and inspect your return, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your return.

If your return is approved, you may choose one of two options:

Refund: A credit will automatically be applied to your credit card or original method of payment within 5–10 business days, depending on your bank.

Replacement: We can ship a direct replacement or exchange of the same item (subject to inventory availability).

Damaged or Defective Upon Arrival
While we do not accept returns for items broken during use, if an item arrives to you already defective or damaged from transit, please contact us within 48 hours of delivery. Please include your order number and clear photos of the damaged item and packaging so we can evaluate the issue and make it right immediately.

How to Start a Return
To initiate a return, please contact our support team at [Insert Your Support Email Address].

Please include:

Your Order Number

The name of the item you wish to return

The reason for the return (Refund or Replacement)

If your return is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.